Contact information
CONTACT INFORMATION
Velune Lux is committed to providing a helpful and reliable customer experience.
If you have any questions about your order, delivery, returns, products or our Services, our Customer Care team will be happy to assist you.
Customer Care
Email: support.velunelux@gmail.com
Customer Service Hours:
Monday to Friday
9:00 AM – 5:00 PM
We aim to respond to all enquiries within 1–2 business days.
Please note that response times may be slightly longer during weekends, public holidays and periods of high demand.
Order Enquiries
If your enquiry relates to an existing order, please include your order number and the email address used when placing your order. This will help us assist you more efficiently.
Returns & Refunds
To request a return or discuss a damaged, defective or incorrect item, please contact us at:
Please include your order number and relevant details.
For further information, please review our Returns & Refunds Policy.
Delivery & Tracking
Tracking information will be provided where available once your order has been dispatched.
If you have questions regarding the delivery of your order, please contact our Customer Care team or refer to our Shipping & Delivery Policy.
Velune Lux
Online Store: velunelux.shop
Customer Care: support.velunelux@gmail.com
For privacy-related enquiries or requests concerning your personal information, please contact us using the email address above and refer to our Privacy Policy for further information.