Terms of service

TERMS OF SERVICE

Last updated: October 4, 2026

Welcome to Velune Lux.

These Terms of Service (“Terms”) govern your access to and use of the Velune Lux website, online store and related services (collectively, the “Services”).

Throughout these Terms, the terms “we”, “us” and “our” refer to Velune Lux.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

By visiting our website, placing an order, creating an account or otherwise using our Services, you agree to these Terms and any policies referenced within them.

Please read these Terms carefully before using our Services.

Nothing in these Terms is intended to exclude, restrict or limit any rights you may have under applicable consumer law.

1. Online Store Terms

By using our Services, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or that you are using the Services with the appropriate consent where required by applicable law.

You may not use our products or Services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or any other technology intended to damage, interfere with or disrupt our website, Services or other users.

A breach of these Terms may result in restriction or termination of access to the Services where appropriate.

2. Products and Product Information

We aim to present our jewellery and product information as accurately as reasonably possible.

Product photographs are intended to provide a clear representation of each item. However, colours, finishes and appearance may vary slightly depending on lighting, photography, screen settings and individual devices.

Due to the nature of jewellery manufacturing, minor variations in finish, stone placement, dimensions or other details may occur between individual pieces.

We make reasonable efforts to ensure product descriptions, materials, measurements, sizing information and other details are accurate.

If a product you receive is faulty or materially different from its description, your statutory consumer rights are not affected.

3. Jewellery Materials and Care

Materials and finishes are stated on individual product pages based on the product specifications available to us.

Jewellery may naturally show signs of wear over time depending on frequency of use, exposure to moisture, cosmetics, fragrances, chemicals and how the item is stored and cared for.

Unless expressly stated on the relevant product page, we do not represent that every product is waterproof, tarnish-proof, hypoallergenic or suitable for every skin sensitivity.

Customers should follow any care instructions provided with the product or through our Jewellery Care information.

4. Product Availability

All products are subject to availability.

We reserve the right to discontinue products, finishes, sizes or other variations at any time.

Adding an item to your shopping basket does not reserve the item or guarantee its availability until your order has been successfully completed and accepted.

If an item becomes unavailable after an order has been placed, we will contact you and, where appropriate, provide a refund for the unavailable item.

5. Prices

Prices displayed on our website are shown in the currency indicated on the store or at checkout.

For customers shopping through our United Kingdom storefront, prices will generally be displayed in British Pounds Sterling (GBP).

We may change product prices from time to time.

Any price change will not normally affect an order that has already been accepted, except where there has been an obvious pricing or technical error and applicable law permits correction.

Delivery charges, where applicable, will be displayed before you complete your purchase.

6. Promotions and Discounts

From time to time, Velune Lux may offer promotional prices, discount codes or other special offers.

Promotions may:

Apply only to selected products.
Have specific start and end dates.
Require a minimum order value.
Be limited to one use per customer.
Be unavailable in combination with other promotions.

Any additional conditions applicable to a promotion will be communicated with that offer.

We reserve the right to withdraw or amend promotions where reasonably necessary, subject to applicable law and without affecting orders already validly accepted.

7. Orders

When you place an order, you are responsible for providing accurate and complete information, including your name, email address, billing information and delivery address.

After placing an order, you may receive an automated order confirmation.

An order confirmation acknowledges that we have received your order. Where applicable, acceptance of your order occurs when the order is processed or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

Suspected fraud or unauthorised activity.
Incorrect or incomplete payment information.
Product unavailability.
Obvious pricing or product information errors.
Suspected misuse of promotional offers.
Inability to deliver to the address provided.

If we cancel an order after payment has been successfully collected, any amount due to you will be refunded to the original payment method.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support.velunelux@gmail.com

We will do our best to accommodate your request.

However, orders may enter processing shortly after being placed, so we cannot guarantee that changes or cancellations will be possible once processing or dispatch has begun.

This does not affect any statutory cancellation or return rights you may have under applicable consumer law.

9. Payments

Payments are processed using the payment methods displayed at checkout.

Depending on your location and device, available payment methods may include major debit or credit cards, digital wallets or other payment services supported by our checkout.

We do not guarantee that every payment method will be available to every customer.

You agree to provide current, complete and accurate payment and billing information.

Your payment provider may carry out additional verification or security checks before authorising a transaction.

We reserve the right to cancel an order where payment cannot be successfully authorised or where fraud is reasonably suspected.

10. Shipping and Delivery

Delivery options, estimated delivery times and applicable charges are displayed at checkout and described in our Shipping & Delivery Policy.

For eligible United Kingdom orders, we currently offer delivery options including:

Free Standard Delivery: estimated 3–8 business days.

Where available:

DHL Express Delivery: estimated 2–5 business days for £4.00.

Delivery estimates are not guaranteed delivery dates.

Delays may occasionally occur due to carriers, customs procedures, public holidays, severe weather or circumstances outside our reasonable control.

Please refer to our Shipping & Delivery Policy for further information.

11. Delivery Information

You are responsible for ensuring that the delivery address submitted with your order is accurate and complete.

If you notice an error, contact us as soon as possible.

We will try to assist where reasonably possible but cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

In some circumstances, products from the same order may arrive in separate parcels.

12. Returns and Refunds

Velune Lux offers eligible customers a 30-day return period, subject to our Returns & Refunds Policy and applicable consumer law.

To request a return, contact:

support.velunelux@gmail.com

Items returned under our voluntary return policy should meet the eligibility conditions set out in our Returns & Refunds Policy.

Certain items may be subject to hygiene-related restrictions once opened or worn, including earrings where applicable.

Such restrictions do not affect statutory rights in relation to goods that are faulty, damaged or not as described.

Please review our Returns & Refunds Policy before returning an item.

13. Refunds

Approved refunds will normally be issued to the original payment method.

After a refund has been processed, your bank, card issuer or payment provider may require additional time to display the funds in your account.

Processing times are described in our Returns & Refunds Policy.

Nothing in our refund procedures limits any rights available to you under applicable consumer law.

14. Third-Party Services

Certain features, services, payment methods, delivery services or technologies used by Velune Lux may be provided by third parties.

Your use of third-party services may also be subject to the relevant provider's own terms and privacy policies.

Velune Lux is not responsible for third-party services to the extent permitted by applicable law, except where responsibility cannot lawfully be excluded.

15. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, privacy practices or availability of websites that we do not control.

You should review the applicable terms and policies before providing personal information or completing transactions through third-party websites.

16. Reviews and User Content

If our Services allow you to submit reviews, photographs, comments, feedback or other content, you are responsible for ensuring that the content you submit is lawful and does not infringe the rights of others.

You must not submit content that is fraudulent, misleading, abusive, unlawful or contains malicious software.

Where permitted by law, we may moderate or remove content that violates these Terms or applicable policies.

17. Intellectual Property

The content made available through the Velune Lux website, including our brand name, logos, graphics, website design, written content, product presentation and other original materials, is owned by or licensed to Velune Lux unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, sell, commercially exploit or otherwise use protected Velune Lux content without permission, except where permitted by applicable law.

18. Prohibited Uses

You may not use our website or Services:

For unlawful purposes.
To violate applicable laws or regulations.
To infringe intellectual property or other rights.
To submit false or misleading information.
To transmit malicious code.
To interfere with the security or operation of our Services.
To collect or track personal information about others unlawfully.
To attempt to gain unauthorised access to our systems.
To engage in fraudulent activity.

We may restrict access to the Services where reasonably necessary to protect Velune Lux, our customers or third parties.

19. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, delivery times or availability.

Where permitted by applicable law, we may correct errors and update information.

Nothing in this section affects your statutory rights where you have purchased goods based on inaccurate or misleading information.

20. Privacy

Your submission and use of personal information through our Services is governed by our Privacy Policy.

Our Privacy Policy explains how Velune Lux and relevant service providers, including Shopify, may collect, process and disclose personal information.

Please review the Privacy Policy before using our Services.

21. Disclaimer and Limitation of Liability

We aim to provide reliable Services and products that correspond with their descriptions.

However, to the extent permitted by applicable law, we do not guarantee that our website will always be uninterrupted, completely error-free or continuously available.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude or restrict liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or restricted.

Nothing in these Terms affects your statutory rights as a consumer.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of the Services or your material breach of these Terms.

Nothing in this section is intended to impose liability on a consumer where doing so would be prohibited by applicable law.

23. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally possible.

The remaining provisions will continue to apply.

24. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, technology or legal requirements.

The most current version will be made available through our website.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will not retroactively remove statutory rights relating to purchases already made.

26. Governing Law

These Terms and your use of the Services are governed by applicable laws and regulations.

If you are a consumer, nothing in these Terms deprives you of any mandatory consumer protection rights available to you under the laws applicable in your place of residence.