Shipping policy

Shipping & Delivery

At Velune Lux, we want your jewellery to reach you safely and as smoothly as possible. Please review our delivery information below before placing your order.

UK Delivery

We currently offer the following delivery options:

Free Standard Delivery
3–8 business days
FREE

DHL Express Delivery
2–5 business days
£4.00

Delivery estimates are shown in business days and exclude weekends and public holidays.

Order Processing

Once your order has been placed, you will receive an order confirmation by email.

Orders may require processing before dispatch. Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where available.

Please note that delivery estimates begin after an order has been processed and dispatched.

Tracking Your Order

Once tracking information becomes available, we will send it to the email address provided at checkout.

Please allow some time for tracking information to update after your parcel has been handed to the carrier.

Delivery Estimates

Delivery times are estimates rather than guaranteed delivery dates. Occasionally, delays may occur due to carrier disruptions, public holidays, customs procedures or circumstances outside our reasonable control.

If your order is taking longer than expected, please contact our customer care team and we will be happy to assist you.

Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Multiple Parcels

In some cases, items within the same order may be dispatched separately. If this happens, you may receive more than one parcel or tracking number. You will not be charged additional delivery fees as a result.

Lost or Damaged Orders

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us at support.velunelux@gmail.com with your order number and relevant details.

We will review the issue and work with you to find an appropriate resolution.